Privacy Policy

Privacy Policy | KeyBook.in

This Privacy Policy explains how KeyBook.in, operated by Shukla Book Center, Deoria, Uttar Pradesh, India, collects, uses, and protects your information when you visit or make a purchase from our website.

1. Information We Collect

When you browse our site or place an order, we collect the following personal information:

  • Full Name

  • Mobile Number (For order tracking and delivery coordination)

  • Billing & Shipping Address (To deliver physical books)

  • Email Address (For order confirmation and digital invoices)

  • Order Details (Books purchased and payment status)

  • IP Address & Device Information (For security and fraud prevention)

2. Why We Collect Your Data

We use your information strictly for:

  • Order Fulfillment: To process, ship, and deliver your books.

  • Customer Support: To assist you with queries, cancellations, or returns.

  • Courier Coordination: Sharing your address and phone number with trusted courier partners (like Delhivery, BlueDart, or India Post) for successful delivery.

  • Order Verification: To prevent fraudulent transactions, especially for Cash on Delivery (COD) orders.

3. Payment Security

All online payments are securely processed through trusted third-party gateways (e.g., Razorpay).

  • KeyBook.in does not store your credit/debit card details, UPI IDs, or net banking passwords.

  • All transactions are encrypted for your safety.

4. Shipping & Delivery Timeline

  • Processing Time: Orders are typically dispatched within 24–48 hours.

  • Delivery Time: Most orders are delivered within 5–7 working days across India, depending on the location.

5. Return, Replacement & Refund Policy

We deal exclusively in printed physical books. Due to the academic nature of our products, please note the following:

  • Eligible for Return/Replacement: If the book is received in a damaged condition, has missing pages, or a printing defect.

  • Non-Returnable Items: Used books, damaged by the customer, or books ordered by mistake (e.g., wrong edition/author).

  • Refund Process: If a return is approved, the refund will be processed to the original payment method (for online payments) or via Bank Transfer (for COD orders) within 7 working days after we receive the returned item.

  • Return Address: Shukla Book Center

    Front of Durga Mandir, Raghav Nagar,

    Deoria, Uttar Pradesh – 274001, India

6. Cookies

We use cookies to enhance your browsing experience, remember your cart items, and analyze website traffic to improve our services.

7. Contact Information

If you have any questions regarding this policy or your data, please contact us:

Last Updated: March 09, 2026

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