SHIPPING & DELIVERY POLICY
At KeyBook.in, the official online bookstore operated by Shukla Book Center, Deoria, Uttar Pradesh, India, we are committed to providing safe, reliable, and transparent delivery of books across India.
1. Shipping Coverage
We currently deliver within India only.
International shipping is not available at this time.
Delivery is available to most serviceable pin codes across India, subject to courier network availability.
2. Shipping Charges
Free shipping may be available on eligible orders within India.
If shipping charges apply, they are clearly displayed at checkout before order confirmation.
There are no hidden delivery or handling charges beyond what is shown at checkout.
3. Delivery Methods
We offer both Prepaid and Cash on Delivery (COD) payment options, subject to pin code serviceability.
Orders are shipped via Shiprocket and its verified courier partners.
Tracking details are shared with customers via SMS, email, or dashboard once the order is dispatched.
4. Prepaid vs Cash on Delivery (COD)
COD is available for most serviceable locations in India.
Courier partners may apply COD handling charges where applicable.
Choosing Prepaid payment:
Reduces courier handling risks
Helps faster order processing
May result in quicker dispatch and delivery
Prepaid orders may be prioritized based on courier processing norms.
5. Order Processing & Delivery Timeline
Orders are generally dispatched within 1–2 business days after confirmation.
Estimated delivery time is 3–8 business days, depending on:
Delivery location
Courier availability
Regional conditions
Delivery timelines are indicative and not guaranteed.
6. Weight-Based Shipping
Most book orders fall within the 0–2 kg weight category.
Final shipping charges, courier selection, and COD availability depend on:
Total shipment weight
Delivery location
Courier serviceability
Operational logistics factors
7. Smart Courier Selection
To ensure cost efficiency and timely delivery, we use an automated courier selection system via Shiprocket, which selects the most suitable courier based on:
Pin code serviceability
Shipping cost
Estimated delivery speed
COD availability
Shipment weight slab
8. Courier Delays
Delivery timelines may be affected due to:
Weather conditions
Regional restrictions
Courier operational delays
Peak seasons or public holidays
While we are not responsible for delays caused by courier partners, we assist customers with tracking and resolution wherever reasonably possible.
9. Address Accuracy
Customers are responsible for providing accurate and complete delivery details at checkout.
Failed or delayed deliveries due to:
Incorrect address
Incorrect pin code
Unreachable mobile number
Recipient unavailability
may result in:
Re-delivery attempts as per courier policy
Additional courier charges
Order return to origin
10. Failed Delivery & Reattempts
If the recipient is unavailable, courier partners may attempt re-delivery as per their internal policies.
Repeated refusal of COD orders may result in:
COD restrictions
Order cancellation
Account-level delivery limitations
11. Delivery Completion
Delivery is considered complete once the product is marked delivered by the courier partner at the provided shipping address.
Customers are advised to inspect packages at the time of delivery for visible damage and report issues promptly as per our Return & Refund Policy.
12. Related Policies
For more details, please refer to:
Return & Refund Policy
Cancellation Policy
Privacy Policy
Terms & Conditions
13. Business Information & Contact
Legal Business Name: Shukla Book Center
Website: https://keybook.in
Store Address:
Front of Durga Mandir, Raghav Nagar
Deoria, Uttar Pradesh – 274001
India
Email: info@keybook.in
Phone / WhatsApp: +91 9450235246
Business Hours:
Monday to Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 3:00 PM
For shipping or delivery-related queries, customers may contact us during business hours.
Last Updated: January 2025